In addition to this policy, please also review our Terms of Service, along with such other policies of which you may be notified of by us from time to time.
- The Services
- What information we collect
- How we may collect your information
- How we use the information we collect
- With whom we share the information, and for what purpose
- Your choices regarding your information
- Children’s information
- A Note to Users Outside of the United States
- Information Disclosed to Third Parties
- Direct Marketing
- How to contact us
The Services are designed to assist you (the “Customer”) in connecting with local providers of goods and services (“Service Providers”). In order to connect to Service Providers via the Services, you must disclose certain information, including your address, telephone number, the type of Service Provider you are looking for, and a description of the service you need, which are submitted using a video that you filmed on your device within the App interface (a “Service Request”). In the event that you are using the Services as a Service Provider, the Services are designed to help you to identify applicable leads and customers that fit your profile. In order to receive Service Requests via the Services, you must provide your business contact details including address, landline and mobile phone numbers, descriptions of your services and competitive advantages, and any other information that is required to be publicly available about your business activities. The Services allow Services Providers to provide quotes and Customers to get quotes from local Services Providers, Customers and Service Providers to communicate via the App and provide certain services to assist in fulfilling Service Requests, such as project tracking tools and payment facilitation (e.g., billing, invoicing, payment).
What Information we collect
Types of Information We Collect
We collect certain information that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. (“PII” or “Personal Information”). We collect information that is not associated with or linked to your PII and that does not, by itself, permit the identification of an individual (“Non-Personal Information”). We collect PII and Non-Personal Information as follows:
Information You Provide To Us
- If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with the Services. If you want to deactivate this feature, you can either reinstall the App or deactivate location services on your mobile device.
- If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
- When you post content through the Services (such as messages to Service Providers and/or Customers) we will collect the information in that posting and the other party to your communications will be able to see such messages.
- When you place or receive calls through the Services, those calls may be recorded and stored locally on your device (which can be deleted at any time), the device of the other party to the call if made/received via the Services and on our servers.
- We retain information on your behalf, such as files, calls and messages that you store on the App.
- We also collect other types of PII that you provide to us voluntarily.
- We may also collect PII at other points in the Services that state that PII is being collected.
Information Collected via Technology
Information Collected by Our Servers. To make our Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Mobile Services. We may also collect Non-Personal Information from your mobile device if you have downloaded our App. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the App, and information about the type of device you use. In addition, in the event our App crashes on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our App. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format user can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ PII.
How We Respond to Do Not Track Signals. We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Services.
Inviting Others to Join. You can invite others to join the Services by sending a download link generated via the Services via text, email, social media, etc. to such other individuals.
How we use the information we collect: In general, PII is used either to respond to requests you make or to help us serve you better. We use your PII in the following ways:
- To provide you with the Services and related functionality;
- To improve the quality of you experience with the Services and provide you with customer service;
- To respond to your inquiries, support request, feedback or questions, and update you with information pertaining to your request;
- To and respond to claims that any content available through the Service violates the rights of third-parties;
- To enhance and personalize your experience and customize any advertising content we display through the Services if and when applicable;
- To deliver and improve our Service;
- To communicate with you (via email, phone, etc.);
- To resolve disputes and enforce our policies, including investigation of potential violations thereof;
- To perform research, technical diagnostics, analytics or statistical purposes;
- To provide you with the most relevant additional services and offers; and
- To detect, prevent, or otherwise address fraud, security or technical issues.
We may also use your Personal Information to create Non-Personal Information records by excluding information that makes the information personally identifiable to you.
We use the Non-Personal Information we collect to analyze trends, administer and improve the Services, track users’ movements in the App, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the Log Files may be collected so that when you use the App again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. However, we reserve the right to use Anonymous Information for any purpose.
With whom we share the information, and for what purpose?
We share the information included in the Service Request, including the video and any associated information, with Service Providers, to allow the Service Providers to connect with you via the Services and otherwise utilize the Services with respect to such Service Request. We will share certain Service Provider information with Customers when a Service Provider responds to a Service Request, such as the Service Provider’s business profile and quote information. In connection with a particular project, we will share information between Customers and Services Providers relating to such projects, such as quotes, invoices, project documents and other information needed to facilitate the performance of the project.
Call Records and User Generated Content (including the video of the Service Request and Chats).
The Service Providers, you and the Company may access calls, chats and videos made via the Services to provide and improve the Services. Also, the Service Request videos may be shared on the various social networks, published by the Company such as to locate Service Providers.
Third Party Services.
We might share your information with our affiliated companies (defined below) and business partners for performing services for us such as customer service, technical support, tracking, marketing assistance, serving ads and ad tracking, analytics, etc.
We may share your information, including PII, in the event that we are required by law enforcement or other governmental agency; in response to a subpoena, warrant or an investigative demand, or a court order, or with respect to any legal process; in order to enforce intellectual property rights or to exercise other legal rights; to establish or exercise our rights to defend against legal claims; if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud or other wrongdoing, safety of person or property, violation of our policies, to enforce our policies or as otherwise required in order to comply with the applicable laws and regulations. In such circumstances, we may raise or waive any legal objection or right available to us.
Affiliates and corporate transaction
We may share Information, including PII, with our parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively “affiliated companies“).
We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale).
Non-PII, aggregated information or PII in non-human readable form (de-identified) may be shared with third parties (including ad networks, advertising companies and service providers) in any of the above circumstances, as well as for the purpose of developing or delivering tailored or targeted advertising (whether via our Service, website or application, or websites or applications of third parties, or your e-mail address), or for the purpose of improving our Service, conducting business analysis or other business purposes. This information may be combined with information we collect from other sources, to the extent that the information remains Non-Personal Information.
Your choices regarding your information
App. You can stop all collection of information by the App by uninstalling the App.
Email and text messages Communications. We will communicate with you primarily in the form of emails and text messages. You can manage the opt out of receiving these communications by clicking the “Unsubscribe/Remove” link at the bottom of each email or text message. Please note that even if you unsubscribe or opt-out, we may still send you Services-related communications (e.g., emails related to your account).
Cookies. If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services.
Our Services are not intended for children under the age of 13, and we will not knowingly collect Personal Information from children. If we become aware that a user is under the age of 13, we will attempt to remove their PII from our files as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us.
A Note to Users Outside of the United States
Information Disclosed to Third Parties
We may share your email address, phone number, if we have collected it, with our marketing partners for their direct marketing purposes. However, we will not disclose your PII with such partners unless you have opted in by following the instructions we provide to allow such disclosure. You can decline receiving email offers from us or from our affiliates and partners by sending a blank message with the word “Remove” in the subject area to firstname.lastname@example.org.
If you unsubscribe we will remove your email address from our marketing distribution lists and from any future lists, we may share with our marketing partners. However, you may need to separately unsubscribe from marketing offers sent by our marketing partners. The privacy policies of these partners may apply to the use and disclosure of your PII that we collect and disclose to such partners. Because we do not control the privacy practices of our marketing partners, you should read and understand their privacy policies.
How to contact us