Privacy Policy

ClipCall Inc. (“we”, “us” or the “Company“) respects your privacy and is committed to protecting the Personal Information (defined below) that users (“User” or “you”) share with us in connection with the use of our ClipCall mobile application (“App“), our website located at www.clipcall.it and online services (collectively “Services”). This Privacy Policy is intended to outline our practices with respect to the Personal Information we may collect from you when you use the Services, the manners in which we may use such information, and the rights available to you.

In addition to this policy, please also review our Terms of Service, along with such other policies of which you may be notified of by us from time to time.

The definitions in our Terms of Service apply to this Privacy Policy unless stated otherwise.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as set forth in this Privacy Policy.

In our Privacy Policy you will learn about:

  • The Services
  • What information we collect
  • How we may collect your information
  • How we use the information we collect
  • With whom we share the information, and for what purpose
  • Your choices regarding your information
  • Children’s information
  • A Note to Users Outside of the United States
  • Information Disclosed to Third Parties
  • Direct Marketing
  • Updates or amendments to the Privacy Policy
  • How to contact us

The Services

The Services are designed to assist you (the “Customer”) in connecting with local providers of goods and services (“Service Providers”). In order to connect to Service Providers via the Services, you must disclose certain information, including your address, telephone number, the type of Service Provider you are looking for, and a description of the service you need, which are submitted using a video that you filmed on your device within the App interface (a “Service Request”). In the event that you are using the Services as a Service Provider, the Services are designed to help you to identify applicable leads and customers that fit your profile. In order to receive Service Requests via the Services, you must provide your business contact details including address, landline and mobile phone numbers, descriptions of your services and competitive advantages, and any other information that is required to be publicly available about your business activities. The Services allow Services Providers to provide quotes and Customers to get quotes from local Services Providers, Customers and Service Providers to communicate via the App and provide certain services to assist in fulfilling Service Requests, such as project tracking tools and payment facilitation (e.g., billing, invoicing, payment).

What Information we collect

Types of Information We Collect

We collect certain information that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. (“PII” or “Personal Information”). We collect information that is not associated with or linked to your PII and that does not, by itself, permit the identification of an individual (“Non-Personal Information”). We collect PII and Non-Personal Information as follows:

Information You Provide To Us

  • If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with the Services.   If you want to deactivate this feature, you can either reinstall the App or deactivate location services on your mobile device.
  • If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
  • When you post content through the Services (such as messages to Service Providers and/or Customers) we will collect the information in that posting and the other party to your communications will be able to see such messages.
  • When you place or receive calls through the Services, those calls may be recorded and stored locally on your device (which can be deleted at any time), the device of the other party to the call if made/received via the Services and on our servers.
  • As a Service Provider,  we may collect your bank account information, tax ID number, credit card information, and any other information included on a 1099 form, which may be collected and stored by us or our third party payment processor (the “Payment Processor”). The use and storage of that information is governed by the Payment Processor’s applicable privacy policy. As of the Last Updated date of this Privacy Policy listed above, Stripe, Inc. is the Payment Processor used within the Services and its privacy policy or such other URL designated by Stripe
  • We retain information on your behalf, such as files, calls and messages that you store on the App.
  • We also collect other types of PII that you provide to us voluntarily.
  • We may also collect PII at other points in the Services that state that PII is being collected.

Information Collected via Technology

Information Collected by Our Servers.  To make our Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Log Files.  As is true of most websites, we gather certain information automatically and store it in log files.  This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information to analyze trends, administer the Services, track users’ movements around the Services, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs.  For example, some of the information may be collected so that when you visit the Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests.  Except as noted in this Privacy Policy, we do not link this automatically-collected data to PII.

Cookies.  Like many online services, we use cookies to collect information.  Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website.  We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Services.    This type of information is collected to make the Services more useful to you and to tailor the experience with us to meet your special interests and needs.

Mobile Services. We may also collect Non-Personal Information from your mobile device if you have downloaded our App.  This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the App, and information about the type of device you use.   In addition, in the event our App crashes on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our App.  This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.

Pixel Tags.  In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs).  Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users.  In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages.  Pixel Tags also allow us to send e-mail messages in a format user can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users.  We may use this information to reduce or eliminate messages sent to a user.  We do not tie the information gathered by Pixel Tags to our users’ PII.

How We Respond to Do Not Track Signals.  We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Services.

Analytics. We use analytics services (including, but not limited to, Google Analytics, Facebook, Appsee, Mixpannel, Appsflayer, Intercom, etc) to help analyze how users use the Services. Analytics services use Cookies to collect information such as how often users visit the Services and we use the information to improve our Services or other their party measure, that are used to track online movements. The analytics services’ ability to use and share information collected by them is restricted by their Terms of Use and Privacy Policy, which you should refer to for more information about how these entities use this information, and how you can opt-out of their use of such information.

Inviting Others to Join. You can invite others to join the Services by sending a download link generated via the Services via text, email, social media, etc. to such other individuals.

How we use the information we collect: In general, PII is used either to respond to requests you make or to help us serve you better.  We use your PII in the following ways:

  • To provide you with the Services and related functionality;
  • To improve the quality of you experience with the Services and provide you with customer service;
  • To respond to your inquiries, support request, feedback or questions, and update you with information pertaining to your request;
  • To and respond to claims that any content available through the Service violates the rights of third-parties;
  • To enhance and personalize your experience and customize any advertising content we display through the Services if and when applicable;
  • To deliver and improve our Service;
  • To communicate with you (via email, phone, etc.);
  • To resolve disputes and enforce our policies, including investigation of potential violations thereof;
  • To perform research, technical diagnostics, analytics or statistical purposes;
  • To provide you with the most relevant additional services and offers; and
  • To detect, prevent, or otherwise address fraud, security or technical issues.

We may also use your Personal Information to create Non-Personal Information records by excluding information that makes the information personally identifiable to you.

We use the Non-Personal Information we collect to analyze trends, administer and improve the Services, track users’ movements in the App, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the Log Files may be collected so that when you use the App again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. However, we reserve the right to use Anonymous Information for any purpose.

Feedback. If you provide feedback to us, we may use and disclose such feedback in accordance with the terms in our Terms of Service, provided we do not associate such feedback with your Personal Information. We may publish user feedback from time to time, provided that we will obtain your consent prior to posting any feedback that is associated with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy, provided that we may contact you in regards to such feedback.

With whom we share the information, and for what purpose?

Projects.

We share the information included in the Service Request, including the video and any associated information, with Service Providers, to allow the Service Providers to connect with you via the Services and otherwise utilize the Services with respect to such Service Request. We will share certain Service Provider information with Customers when a Service Provider responds to a Service Request, such as the Service Provider’s business profile and quote information.  In connection with a particular project, we will share information between Customers and Services Providers relating to such projects, such as quotes, invoices, project documents and other information needed to facilitate the performance of the project.

Call Records and User Generated Content (including the video of the Service Request and Chats).

The Service Providers, you and the Company may access calls, chats and videos made via the Services to provide and improve the Services.  Also, the Service Request videos may be shared on the various social networks, published by the Company such as to locate Service Providers.

Third Party Services.

We might share your information with our affiliated companies (defined below) and business partners for performing services for us such as customer service, technical support, tracking, marketing assistance, serving ads and ad tracking, analytics, etc.

Other Disclosures

We may share your information, including PII, in the event that we are required by law enforcement or other governmental agency; in response to a subpoena, warrant or an investigative demand, or a court order, or with respect to any legal process; in order to enforce intellectual property rights or to exercise other legal rights; to establish or exercise our rights to defend against legal claims;  if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud or other wrongdoing, safety of person or property, violation of our policies, to enforce our policies or as otherwise required in order to comply with the applicable laws and regulations. In such circumstances, we may raise or waive any legal objection or right available to us.

Affiliates and corporate transaction

We may share Information, including PII, with our parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively “affiliated companies“).

We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale).

In the event of the above, our affiliated companies or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Aggregated Information

Non-PII, aggregated information or PII  in non-human readable form (de-identified) may be shared with third parties (including ad networks, advertising companies and service providers) in any of the above circumstances, as well as for the purpose of developing or delivering tailored or targeted advertising (whether via our Service, website or application, or websites or applications of third parties, or your e-mail address), or for the purpose of improving our Service, conducting business analysis or other business purposes. This information may be combined with information we collect from other sources, to the extent that the information remains Non-Personal Information.

Your choices regarding your information

App. You can stop all collection of information by the App by uninstalling the App.

Email and text messages Communications. We will communicate with you primarily in the form of emails and text messages. You can manage the opt out of receiving these communications by clicking the “Unsubscribe/Remove” link at the bottom of each email or text message. Please note that even if you unsubscribe or opt-out, we may still send you Services-related communications (e.g., emails related to your account).

Cookies. If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services.

Changing or Deleting Your Personal Information. You may review, change, update, correct or delete the Personal Information in your account by logging into your account or contacting us. You authorize us to use and disclose any new or modified information that you provide in accordance with this Privacy Policy, and you agree that we are under no obligation to delete or modify information that you have previously chosen to provide us. If you completely delete all of your Personal Information, then your account may become deactivated, although any content associated therewith will remain on the Services unless you have deleted them. We may also retain an archived copy of your records as required by law or for legitimate business purposes. Please remember, however, if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. Certain information is necessary in order for us to provide the Services; therefore, if you delete such necessary information you may not be able to use the Services. Please note that even though you may request the deletion of your Personal Information by us, we may be required (by law or otherwise, such as to prevent fraud, resolve disputes, troubleshoot problems, or enforce our EULA) to keep this information and not delete it (or to keep this information for a certain time) in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.

Children Information

Our Services are not intended for children under the age of 13, and we will not knowingly collect Personal Information from children. If we become aware that a user is under the age of 13, we will attempt to remove their PII from our files as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us.

A Note to Users Outside of the United States

If you are a non U.S. user of the Services, by using the Services and providing us with data, you acknowledge and agree that your PII may be processed for the purposes identified in the Privacy Policy.  In addition, your PII may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of PII may be less stringent than the laws in your country.  By providing your data, you consent to such transfer.

Information Disclosed to Third Parties

This Privacy Policy addresses only our use and disclosure of information we collect from and/or about you on the Services. If you disclose information to others, or authorize us to do the same under this Privacy Policy, the use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

The Services may contain content or links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our Services and go to another site. During this process, another entity may collect Personal Information or Non-Personal Information from you. Please review the privacy policy of any new site you visit.

Direct Marketing

We may share your email address, phone number, if we have collected it, with our marketing partners for their direct marketing purposes.  However, we will not disclose your PII with such partners unless you have opted in by following the instructions we provide to allow such disclosure. You can decline receiving email offers from us or from our affiliates and partners by sending a blank message with the word “Remove” in the subject area to support@clipcall.it.

If you unsubscribe we will remove your email address from our marketing distribution lists and from any future lists, we may share with our marketing partners. However, you may need to separately unsubscribe from marketing offers sent by our marketing partners. The privacy policies of these partners may apply to the use and disclosure of your PII that we collect and disclose to such partners.  Because we do not control the privacy practices of our marketing partners, you should read and understand their privacy policies.

Updates or amendments to the Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy and we will change the “Last Updated” date above.  You should consult this Privacy Policy regularly for any changes.

How to contact us

If you have any questions or queries about our Privacy Policy, please contact us by email at the following address: ClipCall INC 440 N Wolfe Rd. Sunnyvale, CA 94085 or to support@clipcall.it