The quote is your secret weapon and money-maker!
Take advantage of the opportunity when a customer sends you that message:
“Please send me a Formal Quote so I can book your services asap.”
Don’t forget, in that moment customers are asking you for your professional opinion and to ultimately solve their problems!
So give them what they want in a way that makes it easy for them to say “YES!” and book you for the job.
Here are our top 3 suggestions for getting your quotes noticed:
When you initiate conversation with a customer before sending your quote, this not only gives them a chance to get to know you a bit but it instils trust.
As we all try to balance the ease and efficiency of using apps and technology with feeling safe from scammers, we sometimes have a hard time trusting that there is a good human on the other end.
ClipCall is here to make that concern go away as much as possible but you, as the pro, still have to do your part to ease the customers worries that you might not be someone worth trusting.
Asking questions about the job or their expectations for a successful completion makes them feel more comfortable in ultimately booking a stranger. Bring your “stranger” factor down, by being less of a stranger. Then when you are ready to send that quote, they feel connected to you, secure, and ready to hit book.
2.The Description Box!
Filling out the description box on your quote is also a major player in instilling trust. Sending a quote with no break down of work and materials included makes it really hard for a customer to understand what they are getting. All they know is they are about to enter their credit card number.
Why not make it easy for them to understand exactly what they are getting for their buck? Don’t give them a chance to get confused or make them ask more questions and prolong the booking. Answer their questions before they even ask them. They will feel taken care of and clear on why they are paying you. At that point it’s a no brainer. Just hit book!
This one is important because if you’re familiar with story of The Boy Who Cried Wolf, you’ll understand the importance of quoting when you mean it. Quotes that go out with ball park pricing, or if you’re “low balling”, or at $1 just to get attention make customers take the app, the quotes, and ultimately the pros less seriously. Same goes for quotes that have no description or come directly after watching the video without so much as a “hello”. We want customers to trust you and trust your quotes. Respect the quote!