Guarantee Policy

You’re always covered by ClipCall

The ClipCall 100% Project Success Guarantee means guaranteed credit payments, no-hassle refunds, and a team that’s always on your side. No complicated fees or insurance policies, no run-around or waiting months for a response. Just amazing coverage.

To be fully insured by the ClipCall 100% Project Success Guarantee, always communicate through our app and pay through ClipCall Secure Payments. This helps us keep you safe!

No-Hassle Refunds

When something goes wrong, just let us know and we’ll make it right. It’s as simple as that. You’re backed for up to $10,000.

Secure Payments

Payments on ClipCall are simple and safe. All financial transactions are facilitated through our secure system.


We’ve Got Your Back

We’re Serious About Helping You.

If you need help, send us an email at support@clipcall.com


FAQs

As much as we’d like to say they don’t, sometimes things do go wrong. Should this happen, you can be sure that we have your back. As long as all communication, interactions, and payments are made through the app the ClipCall team will review your case for a complete, 100% satisfied, resolution. You are backed for up to $10,000 so no need to worry about anything, we’ve got you covered.

To qualify for the guarantee, you MUST use the ClipCall app for all communication and payments for the project in question. Since the app records and stores all communications (video, phone, chat) managed via the platform, any negotiations/agreements discussed will be reviewable and verifiable by the ClipCall team should a dispute require our mediation. We encourage you and your pro to resolve the issue through the ClipCall app together first. We find that most problems are easily and best resolved by the parties involved. If you cannot come to an agreement on your own you may submit a claim by emailing support@clipcall.it or chatting with us through Live Support (found in your left side navigation menu). The ClipCall team will review the case and get back in touch with a conclusion for you.

The ClipCall guarantee covers projects managed via the platform and payed for by credit card processed through the ClipCall app. To be fully insured, please remember to communicate with your pro through the ClipCall app at all times and to use it for recording interactions that occur in person after the fact.

We can not guarantee any claims where payments were made in cash, by check, Paypal, or any other payment platforms outside of the ClipCall app. We can not guarantee any claim if a chargeback was previously made through your credit card company. If any communication or negotiation occurred outside of the app and was not recorded in chat at the time, we are unable to honor such refunds requests or claims submitted, . This is due to the fact that we have no way to verify the specifics of agreements/negotiations/quotes/etc.

You must contact your pro through the ClipCall app to notify them of your concerns beforehand. In most cases, our customers and pros find a way to resolve issues amicably and on their own. If you are not able to reach a resolution, the case may be reviewed for mediation by the ClipCall team. You can file a report within 30 days from receiving a ClipCall transaction receipt.

Before submitting a claim, you must attempt to share your concerns and come to a resolution with your pro. If you have not done this first, please see the question above.

To submit a claim request, send us an email at support@clipcall.it. Your claim must include all of the details of the situation. What work was done, what work was left undone, details about attempted communication in regards to your concerns and complaints, what transpired between you and the pro during in person encounters, etc. Please state your case clearly and concisely so that review and resolution can happen as efficiently as possible.

If a case ends up being reviewed by ClipCall, our team will determine the resolution for the dispute. For eligible transactions ClipCall may issue a refund to the customer from the pro’s payment source on file.

Our goal is to respond to every claim within 48 hours. In most cases, payment disputes are completely resolved within two weeks of their submission.